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Managed Services

What are Managed Services?

Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM allows Direct Business Technologies to perform proactive maintenance efficiently to ensure stability, and respond with rapid remediation if something goes wrong.
  • Direct Business Technologies will proactively monitor your network and remotely address potential points of failure before they become critical.
  • When a site visit is required, immediate, automatic alerts guarantee a rapid response.
  • Direct Business Technologies minimizes disruptions to your work environment by resolving issues proactively.
  • Deep, remote visibility into the health and performance of your IT assets allows us to diagnose problems faster than ever.
  • Secure, fast and reliable offsite backups.
  • Application level backups (SQL, Exchange, Oracle and others).
  • Custom retention policies.
  • Bandwidth throttling.
  • Cloud restores.
  • Comprehensive, graphical reports on the state of the network are delivered to each of our clients every month.
  • Accurate, up-to-date data simplifies capacity management and upgrade planning.
  • Extensive reporting gives a complete overview of network security.
  • Continuous monitoring and alerting for viruses, worms, malware, and attempted network access by unauthorized users.
  • Patch inventory ensures your operating systems are up-to-date and not exposed to vulnerabilities.
  • Industry leading Anti-Virus and Anti-Malware software for all computers.
  • Peace of mind knowing you are protected.

Business Before and After Managed Services

Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime caused by a virus or technical failure; the average costs to small and mid-sized businesses can be staggering. A Gartner study revealed that each unmanaged desktop can cost a business an average of $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.

With Direct Business Technologies, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also help you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and provide you with accurate data about the health and performance of your IT assets.

Contact Info

Phone :

+1 (502) 785 8801


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